Policy and Procedures
Return & Exchange Policy
At Ebb & Tide Co., each piece is thoughtfully crafted by hand. Because of the nature of our products, we have the following return guidelines:
Returns & Exchanges
- We accept returns or exchanges within 14 days of delivery
- Items must be unused, unworn, and in original condition
- Customer is responsible for return shipping costs
Non-Returnable Items
- Used Earrings
- Custom or personalized items
- Sale or clearance items
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 3 days of delivery.
Include:
- Your order number
- Photos of the item and packaging
We will make it right as quickly as possible.
Refunds
- Approved refunds will be issued to your original payment method
- Shipping costs are non-refundable
SHIPPING POLICY
Shipping Policy
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Orders are processed within 4-5 business days
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Shipping times vary depending on location and carrier
Ebb & Tide Co. is not responsible for:
- Delays caused by shipping carriers
- Lost or stolen packages once marked delivered
If you experience an issue, please reach out and we’ll do our best to help.
CONTACT & SUPPORT POLICY
We aim to respond to all inquiries within 1–2 business days.
For order-related questions, please include your order number.
CONTACT & SUPPORT POLICY
Terms of Service
By using this website, you agree to the following:
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You may not reproduce, resell, or copy designs without permission
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We reserve the right to update pricing, products, or policies at any time
Ebb & Tide Co. is not liable for:
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Allergic reactions (please review materials before purchase)
- Improper use or care of products
CONTACT & SUPPORT POLICY
We respect your privacy.
When you make a purchase or contact us, we may collect:
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Name
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Email
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Shipping address
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Payment details (processed securely through third-party providers)
We use this information to:
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Process orders
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Communicate with you
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Improve our services
We do not sell or share your personal information.
DISCLAIMER
Product Disclaimer
Our jewelry is designed for everyday wear, but proper care is recommended.
Avoid water, lotions, and chemicals to maintain quality
Remove before swimming, showering, or sleeping
We use nickel-free, hypoallergenic hooks in our designs for comfortable everyday wear. Please note that individual skin sensitivities can vary, so reactions may differ from person to person.
LIMITATION OF LIABILITY
Ebb & Tide Co. shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products.
Recommended Jewelry Care
Each piece is thoughtfully assembled by hand, so slight variations in color, texture, or finish may occur.
To keep your pieces looking their best:
- Avoid water and harsh chemicals
- Store in a dry place
- Handle with care